After many years of experience in providing technology solutions to the automotive industry, it became evident to the founders of Gratis that key opportunities existed beyond the products and services provided. Namely, the tools available to the dealer were cumbersome, expensive and required long term contracts.
It is to address these shortcomings that Gratis was developed.
Gratis, as its name implies, provides the freedom to the user to choose products and services needed, with the potential for them to be free of charge. Empowering the retail consumer with the freedom to access their information, and thus cementing their bonds with the dealership, was also seen as a key opportunity. autoWALL®, truckWALL, and cycleWALL were therefore developed to connect consumers in community with their dealers, engendering trust, and building loyalty.
Customers can now have easy access to their service records, sales information, and vehicles of interest, along with the other offerings of the dealership, as well as the ability to communicate to dealership employees seamlessly. Additionally, they can access personalized incentives, offers, and other dealership information, and express dissatisfaction easily and have it addressed by dealership senior management.
In short, Gratis Solutions deliver win-wins – for dealer and consumer.