Benefits of Social CRM to Service Advisors
Of course the service advisor can post messages for the customer about a specific service and gain acceptance to change or up-sell a service easily and quickly in a documented form. Remember that all messages are kept for perpetuity. He can also post invoices and set appointments that are accessible at anytime the customer needs. He can also reference previous repairs done on a customer’s car at anytime he wishes without leaving the system as all previous repair orders are already posted on the Autowall customer profile.