Fixed Operations Platform

Testimonial

I am writing to offer my enthusiastic recommendation for TechWall, a service department management platform that has been instrumental in transforming the way our dealerships operate.

We began using TechWall in the fall of 2020 and have since expanded its use from 3 to 10 dealerships across our group, a direct reflection of the value it has delivered. Every location that has adopted TechWall has experienced growth in their service department.

TechWall serves as a comprehensive tool that touches every role within our service operations. Our Service BDC team uses it to schedule appointments, run reports to track performance, and monitor declined work for customer follow-up. Service advisors rely on it to check in customers, monitor repair order progress, create quotes for recommended services, and communicate across departments. Technicians use it to document repairs and recommendations with photos, while our parts department uses it to bill parts and manage approvals. Service managers have full visibility into every repair order throughout the entire process, and customers receive text messages with documented recommendations, allowing them to quickly approve additional work.

The impact on our business has been clear. TechWall has allowed us to streamline our processes, increase efficiency, and as a result, improve gross profit across our service departments. Beyond the platform itself, the TechWall team has been exceptional to work with. They are responsive, easy to communicate with, and have consistently adapted to our evolving needs as we have grown.