About Gratis Solutions

Our Beginning

After years of experience delivering tech solutions to dealerships, we recognized a clear gap in the market: tools were often expensive, cumbersome, and locked dealers into lengthy contracts. That's when we created Gratis—a platform built to empower dealerships with freedom of choice.

Our Name and Philosophy

• Gratis, meaning "free," reflects our commitment to giving dealerships the flexibility to select only the tools they need—without being tied into one-size-fits-all packages.
• We empower consumers, giving them secure access to their service history, sales info, and vehicle details, while facilitating direct, transparent communication between dealers and their customers.

The Products

Two products, one platform:

• techWALL® – The fixed operations platform that runs the service department: scheduling, check-in, dispatch, video inspections, texting, approvals, parts and reporting, with every repair order visible to the manager. payWALL, eApprovals and payment by text, is available inside it as an add-on.
• brainWALL™ – The AI service advisor that answers the service line, website chat and inbound texts around the clock, in English and Spanish, and books appointments directly into techWALL. It also runs recall campaigns and CSI follow-up calls.

Why Dealers Choose Us

• Modern Tech Meets Simplicity: Secure, scalable, and constantly evolving, our tools are built to adapt to dealer-specific workflows.
• Security & Certainty: With certifications like RSI, TPISR, PCI, and two-factor authentication, our platform safeguards both dealer and customer data.
• Smart Features:
  • AI-powered parts management leverages sales history for intelligent inventory recommendations.
  • Mobile scheduling adapts to technicians' availability and GPS—uniquely simplifying mobile service logistics.
  • Marketing-grade communication tools make targeted outreach easy, enabling deeper customer relationships and real-time follow-up.
  • An AI service advisor, brainWALL, answers the service line, website chat and texts around the clock and books straight into techWALL.

Our Impact

Thousands of dealership service advisors use techWALL to increase RO hours, improve approval rates, and build trust—backed by data-driven reporting and seamless DMS integrations. brainWALL now answers their service lines too, so the calls that used to reach voicemail become appointments in techWALL.

Where We Operate

Privately held and headquartered in Chattanooga, Tennessee, Gratis Solutions has been active since 2013 and counts dealerships nationwide among its customers.

Our Mission

To revolutionize the fixed-operations experience by:

• Delivering simple, secure, choice-driven solutions
• Empowering dealers and customers with transparency and communication
• Fostering long-lasting trust, loyalty, and business growth

Want to see techWALL® and brainWALL™ in action?

Book a live demo: techWALL running a service department, the 3C's button, and brainWALL answering a call and booking it in front of you.