Privacy Policy

Effective Date: 06/08/2025

At Gratis Solutions® ("Company," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gratistech.com or interact with our products and services.

By using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

  • Contact Information: Name, email, phone number, company, job title
  • Account Information: Login credentials, support communications
  • Payment Information: (Only if applicable) billing name, address, and payment details (processed via third-party providers)

B. Automatically Collected Information

  • IP address, browser type, device type, pages visited, and usage data via tools like Google Analytics, cookies, and similar technologies

C. Information from Third Parties

  • From integrations (e.g., CRM, DMS), marketing partners, or publicly available sources

2. How We Use Your Information

We may use your information to:

  • Provide, operate, and maintain our products and services
  • Communicate with you regarding support, updates, and offers
  • Analyze usage to improve our website and software
  • Detect and prevent fraud, abuse, and unauthorized access
  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Vendors who help us operate our website and services (e.g., hosting, analytics, CRM)
  • Business Partners: When necessary for product integrations or contractual obligations
  • Legal Authorities: If required by law, court order, or government request
  • Successor Entities: In the event of a merger, acquisition, or asset sale

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser.

5. SMS / Text Messaging

If you text one of our clients' published service numbers, you may receive automated text messages from their AI service advisor regarding appointment scheduling, service inquiries, and related follow-up communications.

  • Opt-in: You opt in by texting the number. No messages will be sent to you unless you initiate contact.
  • Opt-out: Reply STOP at any time to unsubscribe. You will receive no further messages after opting out.
  • Help: Reply HELP for assistance, or contact us at privacy@gratistech.com.
  • Message frequency: Message frequency varies based on your interactions.
  • Message and data rates may apply.
  • Non-sharing: Mobile opt-in information and consent will not be sold, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure.

7. Your Choices & Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data
  • Opt-out of marketing communications
  • Request data portability

To exercise your rights, contact us at privacy@gratistech.com.

8. Third-Party Links

Our site may contain links to third-party sites. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Gratis Solutions
Email: privacy@gratistech.com
Phone: 423-521-7806
Website: www.gratistech.com