techWALL addresses the holistic needs and offers “The” solution for Fixed Operations.
Endorsed and able to fully integrate with all DMS systems, techWALL is the most advanced platform on the market today.
See all the techWall Features below.
techWALL Process
techWALL Pricing
techWALL guarantees the complete suite for less than any other platform on the market.
In addition, removing unneeded platforms will pay for itself.
techWALL Features
techWALL consolidates the best Fixed Operations functionalities on the market today allowing dealers
to remove repetitive and unneeded platforms.
BDC
Extensive “smart” appointment setting tools which interfaces with DMS
BDC platform identifies real-time shop loading for proper appointment allotment
Declined Services, most recent marketing and service history displayed for Agent to discuss with customer
Pre-appointment and post-appointment automated text and email confirmation and customer appreciation for on-line review
Service Lane
Touchless Service Check-In solution with the ability to create an RO in the DMS from anywhere in the world with any remote device
Active walk-around with complete media functionality (stored in the cloud) documenting damage and presenting opportunity for service and parts sales
eSignature that prints out on RO
Dealer and Factory recommended maintenance menus
Manufacturer Portal Integration including recall information
DMS completely eliminated from Service Advisor allowing for one-platform functionality if desired
User friendly Multi-Point Inspection (Vehicle Health Report)
Service Shop
Electronic dispatching based on technician skill level and operation codes eliminates destructive time wasting
Every vehicle receives Vehicle Health Report “VHR”, from technician’s thorough inspection, with no possibility of “pencil whipping” the VHR
User friendly VHR allows technician to complete and document all essential items needing attention from their own devices (if desired)
Complete media functionality available for any technician recommendations
Communications Platform
Comprehensive internal and external TCPA compliant, two-way text messaging
Internal Instant Messaging with screen pop and audible notifications for instant response
Historical accounting of all communication within customer profile
Estimate of repairs and services along with VHR are sent via text, email or both to customer
either by Service Advisor or automatically after all tasks have been completed, eliminating technician down-time
Parts Department notification allows for instant estimate development
Complete parts integration allows for true push and pull of parts catalog in DMS
User friendly approval process allows for immediate customer-to-Service Advisor response, eliminating technician down time
Declined Services are fully documented and preserved for future marketing
Real-time updates of vehicle progress available to customer via text, email or both
Historical time-line, saved on cloud, of every process point during a customer visit
techWALL Benefits
Increased profitability
More lines/hours per RO (+29% in highline, +15% midline)
Decreased Repair Order throughput time
Expedited approvals decreasing technician down-time and increasing production hours
RO moves through shop more quickly & efficiently
Quicker approvals so techs are more efficient…increase from 5 hours per day of work closer to 8 hours
Increased Fixed Absorbtion
Elimination of other third-party Fixed Operations platforms reduces unnecessary expense
Average of 24% monthly cost reduction compared to other platforms on the market
Increased production hours by the correct skilled technician dramatically improves ELR
Automated dispatching eliminates “favoritism” and greatly improves efficiency
Transparency
Customer receives professional, digital and easy to understand report indicating condition of vehicle and showing required work via text, email or both
Digital media paints clear picture of a technician’s recommendations on the customers vehicle
Provides direct communication between technician and vehicle owner. Enhancing trust and personalization between customer and dealership
Customer kept informed of each stage of service visit
Complete audit trail of every stage of the Repair Order
Complete audit of customers with online bill pay
Legal protection for dealership
All communication is saved for perpetuity
All text communication is TCPA compliant
Declined Services are fully documented for future use and automated follow-up
Improved CSI / Customer Retention
Providing a personalized service experience will build long lasting relationships
Customers are holistically kept up to date from beginning until end of service visit
Customer engagement is 76% more likely due to a user-friendly platform and direct communication with technician through “helping” a customer find solutions*
Customers that identify and have success using a professional, user-friendly platform that is presented in laymen terms, with a trusted advisor are 79% more likely to purchase and return to your dealership*
Accountability
Customer signature for all authorizations digitally stored for live with date and time stamp
Manufacturer approved signature with digital date and time stamp for warranty add-on line approval
Manufacturer approved signature with digital date and time stamp for warranty part core return
*Information provided by Salesforce “State of the Connected Customer”
