techWALL addresses the holistic needs and offers “The” solution for Fixed Operations. Endorsed and able to fully integrate with all DMS systems, techWALL is the most advanced platform on the market today.

See all the techWall Features below.

techWALL Pricing


techWALL guarantees the complete suite for less than any other platform on the market. In addition, removing unneeded platforms will pay for itself.

techWALL Features

techWALL consolidates the best Fixed Operations functionalities on the market today allowing dealers to remove repetitive and unneeded platforms.

Communications Platform

  • Comprehensive internal and external TCPA compliant, two-way text messaging
  • Internal Instant Messaging with screen pop and audible notifications for instant response
  • Historical accounting of all communication within customer profile
  • Estimate of repairs and services along with VHR are sent via text, email or both to customer either by Service Advisor or automatically after all tasks have been completed, eliminating technician down-time
  • Parts Department notification allows for instant estimate development
  • Complete parts integration allows for true push and pull of parts catalog in DMS
  • User friendly approval process allows for immediate customer-to-Service Advisor response, eliminating technician down time
  • Declined Services are fully documented and preserved for future marketing
  • Real-time updates of vehicle progress available to customer via text, email or both
  • Historical time-line, saved on cloud, of every process point during a customer visit

Service Lane

  • Touchless Service Check-In solution with the ability to create an RO in the DMS from anywhere in the world with any remote device
  • Active walk-around with complete media functionality (stored in the cloud) documenting damage and presenting opportunity for service and parts sales
  • eSignature that prints out on RO
  • Dealer and Factory recommended maintenance menus
  • Manufacturer Portal Integration including recall information
  • DMS completely eliminated from Service Advisor allowing for one-platform functionality if desired
  • User friendly Multi-Point Inspection (Vehicle Health Report)

Service Shop

  • Electronic dispatching based on technician skill level and operation codes eliminates destructive time wasting
  • Every vehicle receives Vehicle Health Report “VHR”, from technician’s thorough inspection, with no possibility of “pencil whipping” the VHR
  • User friendly VHR allows technician to complete and document all essential items needing attention from their own devices (if desired)
  • Complete media functionality available for any technician recommendations

BDC

  • Extensive “smart” appointment setting tools which interfaces with DMS
  • BDC platform identifies real-time shop loading for proper appointment allotment
  • Declined Services, most recent marketing and service history displayed for Agent to discuss with customer
  • Pre-appointment and post-appointment automated text and email confirmation and customer appreciation for on-line review

techWALL Benefits

Increased profitability

techWall® significantly enhances profitability by increasing the number of service lines and hours per Repair Order (RO). For example, dealerships report a 29% increase in highline ROs and a 15% increase in midline ROs. This leads to more work per vehicle serviced, ultimately boosting the revenue per job. The system's ability to expedite approvals and decrease technician downtime means more cars can be serviced, leading to higher productivity across the board.

Decreased Repair Order (RO) Throughput Time

With techWall®, repair orders move through the service process much more quickly and efficiently. By streamlining approvals and automating workflows, techWall® reduces bottlenecks, allowing technicians to spend less time waiting and more time working. This quicker throughput time directly results in higher efficiency and better resource allocation, leading to more vehicles being serviced in less time.

Expedited Approvals & Increased Technician Production Hours

techWall’s ® automated approval process ensures quicker decisions, which minimizes technician downtime and keeps production hours at an optimum level. By increasing work time from an average of 5 hours a day to nearly 8 hours, technicians become significantly more productive, which in turn boosts profitability for the dealership. The increased hours mean more vehicles are serviced, leading to higher overall throughput.

Increased Fixed Absorption

techWall® helps dealerships boost their Fixed Absorption rate by optimizing service operations. By eliminating the need for other third-party Fixed Operations platforms, dealerships can reduce unnecessary expenses, often leading to a 24% monthly cost reduction compared to other platforms on the market. This consolidation of services also streamlines operations, improving overall shop efficiency and profitability.

Skilled Technician Assignment & Enhanced Effective Labor Rate (ELR)

By automatically dispatching repair orders to the appropriately skilled technician, techWall® dramatically improves the Effective Labor Rate (ELR). The right job goes to the right technician, ensuring faster and more accurate repairs, while eliminating favoritism in job assignments. This precise dispatching system maximizes productivity and efficiency, driving up the dealership's overall profitability.

Transparency and Customer Trust

techWall® provides unparalleled transparency, offering customers professional, easy-to-understand reports on their vehicle's condition. Reports can include digital media, such as photos or videos, which clearly illustrate the technician's recommendations. This direct communication between the technician and vehicle owner fosters trust and strengthens the relationship between the customer and the dealership. Customers are kept informed at every stage of the service visit via text, email, or both, creating a seamless and personalized experience.

Complete Audit Trail

techWall® creates a full audit trail for each stage of the Repair Order, giving dealerships legal protection and accountability. All communications are stored perpetually, including those involving declined services and follow-ups, ensuring dealerships have complete records for future reference. Additionally, the system is fully compliant with the Telephone Consumer Protection Act (TCPA), providing peace of mind regarding customer communications.

Legal Protection for Dealership

Every communication within techWall® is saved permanently, ensuring a comprehensive digital record. Text communication is TCPA-compliant, ensuring that dealership interactions with customers adhere to legal requirements. The system also documents declined services for future use and facilitates automated follow-up, reducing risk and enhancing legal protections for the dealership.

Improved Customer Satisfaction Index (CSI) and Retention

Providing a seamless and personalized service experience through techWall® helps build long-term customer relationships. The platform keeps customers informed and engaged throughout the entire service process, boosting customer retention. Studies show that customer engagement is 76% more likely with a user-friendly, intuitive platform that promotes direct communication with technicians. Additionally, customers who trust and find success with a clear, easy-to-use platform are 79% more likely to make future purchases and return for additional services.

Enhanced Accountability

techWall® digitally stores all customer authorizations with time-stamped signatures, ensuring compliance and traceability. The system includes manufacturer-approved digital signatures for warranty add-on line approvals and part core returns, reducing potential errors and maintaining accountability throughout the service process.

techWALL What sets us apart?

Enhanced Security

  • We take your business and data seriously. We are RSI and PCI certified and 2Factor Authenticated. With technology of today that also attends to security of the user. The older the technology the more vulnerabilities are inherent. Remember, the hackers use new technology and hack the old.

Latest technology
that meets the needs of today's dealer

  • We update our systems regularly with capabilities needed by today’s dealer.
  • We also customize our systems to the needs of each install. We are dealers, and know that no two systems are run identically. And, no two dealers no matter what the franchise has the same needs.

Direct Marketing
to those that matter & knowing who is truly interested

  • techWALL® is built on the concept of social media platforms. So, communicating with those customers, with a specific characteristic is easy. That is how you will be able to discern the customer with a specific need and directly communicate with them. And after that communication, you will also be able to generate a list of those who responded to your offer.



Parts management using AI

  • techWALL® introduces, Parts data management using AI. With this system a dealer’s menus can be installed and added to the system using his own historical Parts sales. A truly revolutionary product.

Mobile Scheduler
enabled with both AI and GPS capabilities

  • Many dealers in today’s environment are having difficulty meeting the needs of their constituent customers by providing service at the dealership. Also, increasingly customers request and require a mobile repair to visit them at home or at a place of work and repair their vehicle. Mobile, service is very inefficient if scheduling is not done in an “Appropriate” manner. Mobile Service could also affect dealer CSI if not appropriately addressed. techWALL® is the one and only system that can schedule repair with technician in mind. Technician scheduling is a highly complex process as technician availability is not the only variable required in scheduling.
  • techWALL® has mastered what is important in scheduling for a technician. techWALL® has also mastered usage of AI in labor-ops selection. This capability enables us to set appointment accurately and with usage of GPS to set the most suitable time for that repair.

Customer direct self-check-in/out
Including electronic and physical kiosk

  • Customers are becoming more and more adept with self-check-in and checkout. Dealerships are also realizing that a Service Advisor is not necessarily needed in every transaction.
  • techWALL® Kiosk can be physical or electronic. Customer checks their self in. Leaves key, then checks out using the automated online payment system. Simple, easy, streamlined, and cost efficient.

Single interactive Dashboard

  • techWALL® dashboard is one unique single screen. This dashboard interacts with the users and changes with user transaction. The days of stale data on the dashboard is thing of the past.


techWALL Process


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