techWall® significantly enhances profitability by increasing the number of service lines and hours per Repair Order (RO). For example, dealerships report a 29% increase in highline ROs and a 15% increase in midline ROs. This leads to more work per vehicle serviced, ultimately boosting the revenue per job. The system's ability to expedite approvals and decrease technician downtime means more cars can be serviced, leading to higher productivity across the board.
With techWall®, repair orders move through the service process much more quickly and efficiently. By streamlining approvals and automating workflows, techWall® reduces bottlenecks, allowing technicians to spend less time waiting and more time working. This quicker throughput time directly results in higher efficiency and better resource allocation, leading to more vehicles being serviced in less time.
techWall’s ® automated approval process ensures quicker decisions, which minimizes technician downtime and keeps production hours at an optimum level. By increasing work time from an average of 5 hours a day to nearly 8 hours, technicians become significantly more productive, which in turn boosts profitability for the dealership. The increased hours mean more vehicles are serviced, leading to higher overall throughput.
techWall® helps dealerships boost their Fixed Absorption rate by optimizing service operations. By eliminating the need for other third-party Fixed Operations platforms, dealerships can reduce unnecessary expenses, often leading to a 24% monthly cost reduction compared to other platforms on the market. This consolidation of services also streamlines operations, improving overall shop efficiency and profitability.
By automatically dispatching repair orders to the appropriately skilled technician, techWall® dramatically improves the Effective Labor Rate (ELR). The right job goes to the right technician, ensuring faster and more accurate repairs, while eliminating favoritism in job assignments. This precise dispatching system maximizes productivity and efficiency, driving up the dealership's overall profitability.
techWall® provides unparalleled transparency, offering customers professional, easy-to-understand reports on their vehicle's condition. Reports can include digital media, such as photos or videos, which clearly illustrate the technician's recommendations. This direct communication between the technician and vehicle owner fosters trust and strengthens the relationship between the customer and the dealership. Customers are kept informed at every stage of the service visit via text, email, or both, creating a seamless and personalized experience.
techWall® creates a full audit trail for each stage of the Repair Order, giving dealerships legal protection and accountability. All communications are stored perpetually, including those involving declined services and follow-ups, ensuring dealerships have complete records for future reference. Additionally, the system is fully compliant with the Telephone Consumer Protection Act (TCPA), providing peace of mind regarding customer communications.
Every communication within techWall® is saved permanently, ensuring a comprehensive digital record. Text communication is TCPA-compliant, ensuring that dealership interactions with customers adhere to legal requirements. The system also documents declined services for future use and facilitates automated follow-up, reducing risk and enhancing legal protections for the dealership.
Providing a seamless and personalized service experience through techWall® helps build long-term customer relationships. The platform keeps customers informed and engaged throughout the entire service process, boosting customer retention. Studies show that customer engagement is 76% more likely with a user-friendly, intuitive platform that promotes direct communication with technicians. Additionally, customers who trust and find success with a clear, easy-to-use platform are 79% more likely to make future purchases and return for additional services.
techWall® digitally stores all customer authorizations with time-stamped signatures, ensuring compliance and traceability. The system includes manufacturer-approved digital signatures for warranty add-on line approvals and part core returns, reducing potential errors and maintaining accountability throughout the service process.