techWALL® · Fixed operations platform
The end-to-end fixed operations platform, built by dealers, for dealers. Recognized by Automotive News and certified by Mercedes-Benz USA as a service-lane technology partner.
Who it's for
Every RO in the shop on one screen, and the numbers to prove the month.
See what they get →Quote it, text it, get it approved before the customer leaves the lot.
See what they get →The right job in your bay, and video that sells what you find.
See what they get →Every call answered, the recall list worked, and a CSI score on every RO.
See what they get →Measurable results
Capabilities
Scheduling, check-in, inspection, approvals, parts and reporting, with an interactive route sheet as the live view of every RO, bay and technician.
Jobs are assigned by skill and real-time capacity, so appointments land where there is room to work them.
Optimizes appointments across the shop; the Mobile Scheduler extends it with GPS routing for mobile service.
VIN-based service packages and digital inspections with media, from the lane or the customer's phone.
Technicians document what they find with photo and video, and every video is cleaned by AI on upload. Shop noise drops out, so the customer hears the technician explain the repair instead of the compressor behind them.
Estimates, approvals and status updates in one thread, with pre- and post-appointment messages automated.
Declined work is captured and reported, then reminders go out by email and text that name the service the customer turned down and link straight to your scheduler. You configure which services get chased, and how hard.
The parts counter bills and manages approvals in the same system; managers run the reports.
Fig. 2 — The 3C's button
Every recommended repair on the Criticals tab carries three notes: Complaint, what the customer is experiencing; Cause, why the work is needed; Correction, what the shop will do. Technicians write them in tech.
The 3C's button rewrites all three in plain language, using the op code, the op-code description and the parts on the line as its source. Only the boxes your store has active are generated. The advisor previews the result, edits it, regenerates it or applies it. Nothing is overwritten silently, and the customer gets an explanation they can approve from their phone.
You mentioned a grinding sound from the back of the vehicle when you brake.
The rear brake pads are worn to about 2 mm, and the rotors they press against show scoring and heat marks from metal-on-metal contact.
We'll replace the rear pads and both rear rotors, then road test to confirm the noise is gone.
Fig. — The 3C's button on the techWALL Criticals tab. The advisor previews and edits before anything is saved.
As featured in Automotive News
“techWALL automation tool simplifies service department operations”Automotive News
Highlighted for modernizing service department workflows: automating redundant tasks and enabling AI-powered scheduling, communication and check-in, so dealers raise satisfaction while reducing overhead.
“Dealer-created technology solution changes the service game”Automotive News
Built by dealers, for dealers, out of real dealership pain points, bridging traditional service operations and the expectations of digital-savvy customers.
“Service platform increases efficiency”Automotive News
Dealerships using the platform report improved show rates, higher satisfaction scores and less service-lane congestion, from faster RO cycle times to stronger fixed ops profitability.
Mercedes-Benz USA certifies techWALL® as a certified service-lane technology partner.
“Service advisors rely on it to check in customers, monitor repair order progress, create quotes for recommended services, and communicate across departments. Technicians use it to document repairs and recommendations with photos, while our parts department uses it to bill parts and manage approvals.”
Hugo Gonzalez · Director of Business Development, Fahrney Automotive · Read the full letter
techWALL is an all-in-one Fixed Operations platform designed to streamline dealership service operations by combining communication, service lane, shop management, and BDC tools into a single integrated system.
techWALL consolidates multiple Fixed Operations tools into one platform, eliminating the need for separate systems while offering full DMS integration, automation, AI-powered features, and a single interactive dashboard.
Yes, techWALL is endorsed and fully integrates with all major Dealer Management Systems (DMS) to the extent of what the DMS allows through API transfer.
techWALL offers a complete suite of features at a cost lower than competing platforms by eliminating the need for multiple third-party systems.
By consolidating tools and removing redundant platforms, techWALL reduces monthly expenses while improving operational efficiency.
Yes, techWALL includes TCPA-compliant two-way text messaging, email communication, and internal instant messaging with notifications.
Customers receive real-time updates via text or email, including estimates, approvals, and service progress.
The Service Lane enables touchless check-in, remote repair order creation, VIN-based service packages, and digital vehicle inspections with media.
Yes, techWALL supports self check-in and check-out through kiosks or mobile devices.
techWALL uses skill-based electronic dispatching to assign jobs to the appropriate technician, reducing downtime and improving productivity.
Yes, it includes smart scheduling tools that account for real-time shop capacity and technician availability.
Yes, pre- and post-appointment communications are automated via text and email.
The Mobile Scheduler is an AI- and GPS-enabled tool that optimizes mobile service appointments based on technician location and workload.
techWALL increases profitability by increasing service lines per repair order, reducing technician downtime, and improving overall productivity.
Yes, automated workflows and faster approvals significantly decrease repair order throughput time.
It provides real-time updates, transparent reporting with media, and seamless communication throughout the service process.
Yes, techWALL is fully TCPA-compliant and maintains a complete audit trail of all customer interactions.
techWALL is RSI, TPISR, and PCI certified and includes two-factor authentication along with modern security protocols.
techWALL stands out with its single interactive dashboard, full DMS integration, AI-powered tools, built-in marketing capabilities, mobile service optimization, and customizable system design.
Learn how techWALL and brainWALL can optimize your fixed ops department.
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