brainWALL · AI service advisor for the phone, the website and texts
Every service call answered, and booked while they're still on the line.
brainWALL picks up in under two seconds, recognizes the caller, finds the right op code, and writes the appointment into techWALL against real advisor capacity. In English and Spanish, around the clock, with every call recorded and scored.
One call, start to finish
Not a message-taker.
It identifies the caller, offers real capacity, checks the slot again before it commits, and reads the confirmation number back. No voicemail, no call-back tag, no one re-keying it on Monday.
Sarah is not our name for it. You choose what your advisor is called, which voice it speaks in, and how it greets your customers, so it answers as part of your store rather than as a vendor's robot.
- 0:02
Answered, in the caller's language
- 0:04
Caller recognized from techWALL, greeted by name, vehicle on file
- 0:50
“It's grinding when I brake” matched to a schedulable op code
- 1:35
Slot re-verified against advisor capacity before it commits
- 1:40
Written to techWALL, confirmation number read back
brainWALLService, this is Sarah. Welcome back. Is this about the 2021 Tahoe?
CallerYeah, it's grinding when I brake. Can I get in tomorrow?
brainWALLTomorrow I have 9:40 or 1:20 with an advisor. Which works?
Caller9:40.
brainWALLYou're set for Tuesday at 9:40 for a brake inspection. Your confirmation number is 48219. Want me to text you directions?
On every conversation
The work it actually gets done.
Identical on the phone, the website chat and inbound texts.
- 01
Books into techWALL
Live availability, correct op code, a confirmation number for the customer.
- 02
Op-code mapping
“Check engine light,” “pulling to the right,” “due for an oil change” become the right schedulable operation.
- 03
Customer and vehicle lookup
Returning customers greeted by name with their vehicles and history already up.
- 04
Open RO status
“Is my car ready?” answered from the repair order, off your advisors' phones.
- 05
Recall capture
Open recalls on the vehicle are offered once, without pressure, and added to the visit.
- 06
Declined-service recovery
Previously declined work is surfaced at booking and offered, once.
- 07
Reschedule and cancel
In the same conversation, on any channel, with techWALL updated instantly.
- 08
Menu pricing
Quotes only the prices the store has published. Everything else goes to a written estimate.
- 09
Amenities and transportation
Whatever transportation options your store offers, and what's in the lounge. Only what you actually list.
- 10
Maintenance intervals
Knows each brand's factory milestones and steers to the right maintenance op.
- 11
Safety-concern flagging
An unsafe-to-drive description is escalated to a person immediately.
- 12
Department transfer
Service, Parts, Sales or a named advisor, whenever the caller asks for a person.
Dealer groups
One number for the whole group.
The group receptionist answers a single number. The caller says a store, a department or a person's name, and brainWALL routes them there on the same call, with no menus and no dead-end transfer.
A group-wide employee directory connects callers to a person by name, title or job. If someone calls the Chevrolet store about their Jeep, they're moved to the right sibling store mid-conversation, with their details carried across. It knows every store's hours and address, and it never rings a department that is closed.
Recall campaigns
Your open recall list is warranty work sitting in a spreadsheet.
Upload the OEM file exactly as it arrived. brainWALL calls every owner, explains the recall in plain language, and books the free repair straight into techWALL under the right opcode.
It calls inside the customer's local hours, leaves a voicemail when nobody picks up, and recognizes them when they call back. If they ask for a person, it transfers. If they ask you to stop, it stops, permanently. Someone at the store signs off on the campaign wording before the first call goes out. The numbers below are one store's first week.
The repair is manufacturer-paid, and the visit brings in a car you wouldn't have seen otherwise. Who's calling yours?
| Campaign | Vehicles | Voicemail | Booked | Declined | Completed | Callbacks | Cost |
|---|---|---|---|---|---|---|---|
| Software update | 19 | 4 | 2 | 1 | 1 | 1 | $5.90 |
| Open recall | 89 | 36 | 9 | 2 | 19 | 11 | $39.53 |
| Seat belt anchor clip | 224 | 123 | 9 | 7 | 35 | 27 | $107.38 |
| Seat wiring | 31 | 11 | 4 | 1 | 6 | 3 | $12.39 |
| Software update | 5 | 4 | 0 | 0 | 1 | 1 | $2.36 |
| Window glass film | 699 | 400 | 48 | 34 | 91 | 102 | $342.20 |
| Tow hitch harness | 51 | 27 | 2 | 3 | 9 | 2 | $24.78 |
| Seven campaigns, one week | 1,118 | 605 | 74 | 48 | 162 | 147 | $534.54 |
One dealership, seven campaigns, launched and worked in under one week, 2026. Dealer and campaign codes withheld. Cost is the total brainWALL charge for every call placed.
CSI callbacks
Hear about the bad visit before the OEM does.
brainWALL calls every closed repair order, asks the questions your CSI program cares about, and posts the score and the customer's own words back to techWALL.
A low answer flags a manager the same day, while there is still time to make it right. Ratings are asked, on a one-to-ten scale, never inferred.
Built like it answers for a business
Compliance is in how it behaves, not a checkbox you manage.
- 01
Identifies itself as an automated assistant on every conversation
- 02
Plays the recording notice automatically where state law requires it
- 03
Verifies identity before sharing account details; never volunteers another customer's information
- 04
Quotes only published prices; never invents one or calls something free
- 05
Escalates safety concerns to a person immediately
- 06
Records, transcribes and quality-scores 100% of calls; recordings playable from the dashboard
brainWALL questions, answered.
Real appointments. brainWALL reads live availability from techWALL, matches the caller's request to a schedulable op code, checks the slot again before committing, and writes the appointment while the caller is still on the line. Reschedules and cancellations work the same way.
Yes. The group receptionist answers a single number. The caller names a store, a department or a person, and brainWALL routes them on the same call, including to a group-wide employee directory. It never rings a department that is closed.
Calls go out only inside legal calling hours in the recipient's own time zone, every call carries the required AI and recording disclosures, opt-outs are honored immediately and permanently, and recall calls are informational: the customer is offered the free repair, never sold anything.
brainWALL transfers them to an open department or to a named person anywhere in the group. A caller describing something unsafe to drive, such as brakes or steering, is flagged and escalated to a person immediately rather than booked for later.
Yes. Callers choose English or Spanish at the start and the whole conversation, including the booking, runs in that language.
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