For Service Advisors
Quote it, text it, get it approved before they leave the lot
Every minute spent chasing a callback is a minute not spent writing the next RO. techWALL puts the estimate, the photo, and the approval in the customer's hand before they walk out the door.
The day today
What the day actually looks like.
- 01
Voicemail is not a strategy
Customers don't pick up, they don't call back, and by the time you reach them the slot is gone and the day is already behind.
- 02
An estimate they can't see is one they don't believe
You're describing a repair over the phone with nothing the customer can actually look at before they say yes or no.
- 03
Declined work with no record of why
A customer says not today, it goes on the RO, and then nobody can say why it was declined or who is supposed to follow up.
With techWALL and brainWALL
What changes.
- 01
Touchless check-in and remote RO creation
The Service Lane enables touchless check-in, remote repair order creation, VIN-based service packages, and digital vehicle inspections with media.
- 02
Quote it with photo and video proof
Service advisors rely on techWALL to check in customers, monitor repair order progress, and create quotes for recommended services.
- 03
The 3C's, rewritten for the person paying
The technician enters Complaint, Cause and Correction in their own shorthand. One click turns all three into language the customer can act on, and you preview it, edit it, regenerate it or apply it. Nothing reaches the customer until you say so.
- 04
Real-time updates on every RO
Customers receive real-time updates via text or email, including estimates, approvals, and service progress.
- 05
“Is my car ready?” stops ringing your desk
brainWALL answers status calls from the repair order itself, along with hours, menu prices and what the store offers for transportation, so the interruptions that used to land on you never reach the drive.
- 06
TCPA-compliant two-way texting
Two-way text messaging keeps the conversation in one thread, with pre- and post-appointment communications automated via text and email.
- 07
Recommendations get chased without you
A customer says not today, techWALL logs it, and the reminders go out by email and text, naming the service and linking to your scheduler. You set which services get chased and how often, so declined work comes back instead of walking out.
- 08
brainWALL takes the routine calls
The "can I get in for an oil change" traffic is answered and booked against your real capacity while you stay on the drive with the customer in front of you.
“Service advisors rely on it to check in customers, monitor repair order progress, create quotes for recommended services, and communicate across departments.”
Hugo Gonzalez, Director of Business Development, Fahrney Automotive
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