For Service Advisors
Quote it, text it, get it approved before they leave the lot
Every minute spent chasing a callback is a minute not spent writing the next RO. techWALL puts the estimate, the photo, and the approval in the customer's hand before they walk out the door.
What the day actually looks like
Voicemail is not a strategy
Customers don't pick up, they don't call back, and by the time you reach them the slot is gone and the day is already behind.
An estimate they can't see is one they don't believe
You're describing a repair over the phone with nothing the customer can actually look at before they say yes or no.
Declined work with no record of why
A customer says not today, it goes on the RO, and then nobody can say why it was declined or who is supposed to follow up.
What techWALL changes
Touchless check-in and remote RO creation
The Service Lane enables touchless check-in, remote repair order creation, VIN-based service packages, and digital vehicle inspections with media.
Quote it with photo and video proof
Service advisors rely on techWALL to check in customers, monitor repair order progress, and create quotes for recommended services.
Real-time updates on every RO
Customers receive real-time updates via text or email, including estimates, approvals, and service progress.
Two-way texting that follows up on its own
TCPA-compliant two-way text messaging keeps the conversation going, with pre- and post-appointment communications automated via text and email.
“Service advisors rely on it to check in customers, monitor repair order progress, create quotes for recommended services, and communicate across departments.”
Hugo Gonzalez, Director of Business Development, Fahrney Automotive
Testimonial
I am writing to offer my enthusiastic recommendation for TechWall, a service department management platform that has been instrumental in transforming the way our dealerships operate.
We began using TechWall in the fall of 2020 and have since expanded its use from 3 to 10 dealerships across our group, a direct reflection of the value it has delivered. Every location that has adopted TechWall has experienced growth in their service department.
TechWall serves as a comprehensive tool that touches every role within our service operations. Our Service BDC team uses it to schedule appointments, run reports to track performance, and monitor declined work for customer follow-up. Service advisors rely on it to check in customers, monitor repair order progress, create quotes for recommended services, and communicate across departments. Technicians use it to document repairs and recommendations with photos, while our parts department uses it to bill parts and manage approvals. Service managers have full visibility into every repair order throughout the entire process, and customers receive text messages with documented recommendations, allowing them to quickly approve additional work.
The impact on our business has been clear. TechWall has allowed us to streamline our processes, increase efficiency, and as a result, improve gross profit across our service departments. Beyond the platform itself, the TechWall team has been exceptional to work with. They are responsive, easy to communicate with, and have consistently adapted to our evolving needs as we have grown.
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