For Service Managers
Every repair order in your shop, on one screen
You cannot manage what you cannot see. techWALL puts every RO, every technician, and every declined job in front of you in real time — and gives you the numbers to prove the month.
The day today
What the day actually looks like.
- 01
The board is a guess
Repair orders live in the DMS, on a whiteboard, in an advisor's head, and in a text thread. Nobody can say what is actually in the shop right now.
- 02
Technician time disappears
Between dispatch, parts waits, and approval delays, billable hours evaporate and there is no record of where they went.
- 03
Declined work never returns
Recommended service gets declined at the counter and nobody follows up, so the revenue walks out with the customer.
With techWALL and brainWALL
What changes.
- 01
Full visibility into every repair order
Service managers have full visibility into every repair order throughout the entire process.
- 02
Skill-based electronic dispatching
techWALL assigns jobs to the appropriate technician by skill, reducing downtime and improving productivity.
- 03
Declined-service tracking and follow-up
Declined work is captured and reported, giving your BDC team what it needs to monitor it. techWALL also sends the reminders itself, by email and text, naming the service the customer declined and linking to your scheduler, on the cadence you configure.
- 04
CSI measured on every closed RO
brainWALL calls after the visit, asks for the score and posts it back to techWALL, so satisfaction is measured across every repair order rather than the few anyone had time to follow up on.
- 05
Recall campaigns as a revenue line
Your open recall list is manufacturer-paid work sitting in a spreadsheet. Upload the file and brainWALL calls every owner and books the repair into techWALL, bringing in cars you would not otherwise have seen.
- 06
Reporting you can take to the meeting
Run reports to track performance, backed by data-driven reporting and seamless DMS integrations.
- 07
brainWALL on the service line
Every call answered and booked into techWALL, around the clock, with 100% of calls recorded and scored, so you can hear exactly what your customers hear.
“Service managers have full visibility into every repair order throughout the entire process, and customers receive text messages with documented recommendations, allowing them to quickly approve additional work.”
Hugo Gonzalez, Director of Business Development, Fahrney Automotive
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Learn how techWALL and brainWALL can optimize your fixed ops department.
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