For Service Managers
Every repair order in your shop, on one screen
You cannot manage what you cannot see. techWALL puts every RO, every technician, and every declined job in front of you in real time — and gives you the numbers to prove the month.
What the day actually looks like
The board is a guess
Repair orders live in the DMS, on a whiteboard, in an advisor's head, and in a text thread. Nobody can say what is actually in the shop right now.
Technician time disappears
Between dispatch, parts waits, and approval delays, billable hours evaporate and there is no record of where they went.
Declined work never returns
Recommended service gets declined at the counter and nobody follows up, so the revenue walks out with the customer.
What techWALL changes
Full visibility into every repair order
Service managers have full visibility into every repair order throughout the entire process.
Skill-based electronic dispatching
techWALL assigns jobs to the appropriate technician by skill, reducing downtime and improving productivity.
Declined-service tracking and follow-up
Declined work is captured and reported, giving your BDC team what it needs to monitor it for follow-up.
Reporting you can take to the meeting
Run reports to track performance, backed by data-driven reporting and seamless DMS integrations.
“Service managers have full visibility into every repair order throughout the entire process, and customers receive text messages with documented recommendations, allowing them to quickly approve additional work.”
Hugo Gonzalez, Director of Business Development, Fahrney Automotive
Testimonial
I am writing to offer my enthusiastic recommendation for TechWall, a service department management platform that has been instrumental in transforming the way our dealerships operate.
We began using TechWall in the fall of 2020 and have since expanded its use from 3 to 10 dealerships across our group, a direct reflection of the value it has delivered. Every location that has adopted TechWall has experienced growth in their service department.
TechWall serves as a comprehensive tool that touches every role within our service operations. Our Service BDC team uses it to schedule appointments, run reports to track performance, and monitor declined work for customer follow-up. Service advisors rely on it to check in customers, monitor repair order progress, create quotes for recommended services, and communicate across departments. Technicians use it to document repairs and recommendations with photos, while our parts department uses it to bill parts and manage approvals. Service managers have full visibility into every repair order throughout the entire process, and customers receive text messages with documented recommendations, allowing them to quickly approve additional work.
The impact on our business has been clear. TechWall has allowed us to streamline our processes, increase efficiency, and as a result, improve gross profit across our service departments. Beyond the platform itself, the TechWall team has been exceptional to work with. They are responsive, easy to communicate with, and have consistently adapted to our evolving needs as we have grown.
Schedule Your Demo
Learn how techWALL, payWALL and autoWALL can optimize your fixed ops department.
Schedule Your Demo