For Technicians
The right job in your bay, and video that sells what you find
You shouldn't have to guess what's next or fight to get a declined job seen. techWALL dispatches by skill and gives your photos and video a straight line to the customer's phone.
The day today
What the day actually looks like.
- 01
Waiting on dispatch
The next job doesn't show up until someone walks it over, so you're standing at the bay instead of turning a wrench.
- 02
Finding real work, then watching it get declined
You flag something real during the inspection and it dies at the counter because nobody upstream could see what you found.
- 03
Chasing parts and approvals instead of turning hours
Time that should be billable goes to tracking down a part or waiting on a signature instead of working the car.
With techWALL and brainWALL
What changes.
- 01
Skill-based dispatch, not guesswork
techWALL uses skill-based electronic dispatching to assign jobs to the appropriate technician, reducing downtime and improving productivity.
- 02
Video MPI that documents what you find
Technicians use techWALL to document repairs and recommendations with photos. AI strips the shop noise out of every video you shoot, so the customer hears your explanation, not the bay around you.
- 03
Write the 3C's in tech, not in sales
You enter Complaint, Cause and Correction on the inspection the way you would say them in the bay. One click rewrites all three in plain language for the customer, using the op code and the parts on the line. You never have to write for the customer, and your original notes are never overwritten.
- 04
Parts billing and approvals in one system
The parts department uses the same system to bill parts and manage approvals.
- 05
Faster approvals so the car doesn't sit
Automated workflows and faster approvals significantly decrease repair order throughput time.
- 06
Recall work arrives ready to dispatch
Recall repairs brainWALL books show up in techWALL under the right opcode with the campaign named in the comment, so the free repair is ready for your bay.
“Technicians use it to document repairs and recommendations with photos, while our parts department uses it to bill parts and manage approvals.”
Hugo Gonzalez, Director of Business Development, Fahrney Automotive
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Learn how techWALL and brainWALL can optimize your fixed ops department.
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