For Technicians
The right job in your bay, and video that sells what you find
You shouldn't have to guess what's next or fight to get a declined job seen. techWALL dispatches by skill and gives your photos and video a straight line to the customer's phone.
What the day actually looks like
Waiting on dispatch
The next job doesn't show up until someone walks it over, so you're standing at the bay instead of turning a wrench.
Finding real work, then watching it get declined
You flag something real during the inspection and it dies at the counter because nobody upstream could see what you found.
Chasing parts and approvals instead of turning hours
Time that should be billable goes to tracking down a part or waiting on a signature instead of working the car.
What techWALL changes
Skill-based dispatch, not guesswork
techWALL uses skill-based electronic dispatching to assign jobs to the appropriate technician, reducing downtime and improving productivity.
Video MPI that documents what you find
Technicians use techWALL to document repairs and recommendations with photos.
Parts billing and approvals in one system
The parts department uses the same system to bill parts and manage approvals.
Faster approvals so the car doesn't sit
Automated workflows and faster approvals significantly decrease repair order throughput time.
“Technicians use it to document repairs and recommendations with photos, while our parts department uses it to bill parts and manage approvals.”
Hugo Gonzalez, Director of Business Development, Fahrney Automotive
Testimonial
I am writing to offer my enthusiastic recommendation for TechWall, a service department management platform that has been instrumental in transforming the way our dealerships operate.
We began using TechWall in the fall of 2020 and have since expanded its use from 3 to 10 dealerships across our group, a direct reflection of the value it has delivered. Every location that has adopted TechWall has experienced growth in their service department.
TechWall serves as a comprehensive tool that touches every role within our service operations. Our Service BDC team uses it to schedule appointments, run reports to track performance, and monitor declined work for customer follow-up. Service advisors rely on it to check in customers, monitor repair order progress, create quotes for recommended services, and communicate across departments. Technicians use it to document repairs and recommendations with photos, while our parts department uses it to bill parts and manage approvals. Service managers have full visibility into every repair order throughout the entire process, and customers receive text messages with documented recommendations, allowing them to quickly approve additional work.
The impact on our business has been clear. TechWall has allowed us to streamline our processes, increase efficiency, and as a result, improve gross profit across our service departments. Beyond the platform itself, the TechWall team has been exceptional to work with. They are responsive, easy to communicate with, and have consistently adapted to our evolving needs as we have grown.
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Learn how techWALL, payWALL and autoWALL can optimize your fixed ops department.
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